AI You Can Be Sure

AI You Can Be Sure blog is the go-to resource for specialty insurance professionals navigating AI automation and digital transformation.

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FNOL

why FNOL matters

FNOL Automation: From Hours to Minutes

Chris Illum

How FNOL automation cuts cycle times, lifts CX, and reduces cost.

Claims leaders feel the pain of fragmented First Notice of Loss (FNOL): long phone calls, duplicate data entry, unclear status updates, and frustrated policyholders. Automating FNOL attacks the delay at its source by standardizing intake, validating coverage in real time, and routing the right claim to the right handler at the first touch. The outcome is measurable—fewer handoffs, lower leakage, and faster cycle times that directly influence retention.

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