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Last week, we spoke with an underwriter at a mid-sized specialty insurance firm. When we asked about his biggest frustration, he didn't hesitate: "I spend half my day searching for information instead of making decisions."
How FNOL automation cuts cycle times, lifts CX, and reduces cost.
Claims leaders feel the pain of fragmented First Notice of Loss (FNOL): long phone calls, duplicate data entry, unclear status updates, and frustrated policyholders. Automating FNOL attacks the delay at its source by standardizing intake, validating coverage in real time, and routing the right claim to the right handler at the first touch. The outcome is measurable—fewer handoffs, lower leakage, and faster cycle times that directly influence retention.
